Frequently Asked Questions

Yes. Hotel transfers are included from all hotels, apartments and villas located in Sissi. Guests staying outside Sissi are also very welcome to join our excursions. Depending on the location, a small transfer surcharge may apply. This applies, for example, to Minos Imperial Resort in Milatos and other nearby areas outside Sissi. If you are unsure whether your accommodation is included, simply contact us before booking and we will be happy to assist you.

We provide complimentary pick-up and drop-off from all accommodation located in Sissi, including: Hotels Apartments Villas Holiday Homes Guests staying outside Sissi are also welcome to join our excursions. In some cases, an additional transfer charge may apply depending on the distance.

Normally No. Unless otherwise stated, entrance fees are not included in the excursion price. The excursion price usually covers transportation, guiding services and any inclusions specifically mentioned in the description. Entrance fees for archaeological sites, museums, caves, monasteries or attractions are paid separately by the visitor. A separate Entrance Fees 2026 page is available on our website, where you can find the latest official entrance fees, discounts and free admission policies.

Some excursions include lunch, dinner or refreshments, while others do not. Whenever meals are included, this is clearly stated in the description of the excursion. If a meal is not mentioned, then it is not included.

Yes. For excursions that include lunch or dinner, we kindly ask you to inform us in advance if you have any special dietary requirements. Please let us know if you are: Vegetarian Vegan Gluten Free Lactose Intolerant Following any other special diet It is also extremely important that you inform us about any food allergies or food intolerances before your excursion. Providing this information in advance allows us to work with our partners to offer the most suitable meal for you and to help ensure your comfort and safety throughout the excursion.

We recommend bringing: Hat Sunscreen Camera Small bottle of water A light snack Comfortable walking shoes For hiking or more active excursions, we also recommend: A second pair of socks A spare T-shirt A small towel Swimwear Most importantly... Don't forget your good mood — it is always welcome! 11. Which excursions are suitable for families? Many of our excursions are suitable for families with children. Some of our most popular family-friendly excursions include: Semi-Submarine Cruise Spinalonga – Elounda – Agios Nikolaos Lazy Day Boat Cruise Cretaquarium Watercity Water Park Acqua Plus Water Park Amazonas Park If you are travelling with babies or young children, please contact us before booking. We will be happy to recommend the excursion that best suits your family's needs.

All excursions operate weather permitting. Clouds, wind, rain or high temperatures are natural weather conditions that nobody can control. If weather conditions make an excursion unsafe, the tour operator may postpone, modify or cancel the excursion in accordance with the applicable operating procedures. Whenever possible, an alternative date, another excursion or a refund will be offered according to the supplier's cancellation policy. As we like to say in Greece: "With God's will... and weather permitting."

After your reservation has been confirmed, we will send you: Your exact pick-up point Your exact pick-up time Any additional information you may need before your excursion This information is normally sent via WhatsApp one day before departure.

After many years of organising excursions to Santorini, we would like to share a few helpful tips. Our Recommendation Although an optional Volcano & Hot Springs boat trip may be available, we generally do not recommend combining it with the guided bus excursion. Simply because there is not enough time to fully enjoy Santorini in a single day if you try to do both. By remaining with the main excursion, you will have much more time to explore Oia and Fira, enjoy the spectacular views, have a relaxed lunch and experience Santorini without feeling rushed. Check Prices Before You Buy This is a useful travel tip not only for Santorini but everywhere. Before ordering food, drinks or buying souvenirs, always check the prices first. Most restaurants display their menus at the entrance. If you are happy with the prices, enjoy your meal. If not, simply continue walking—there are many excellent restaurants, cafés and shops to choose from. Wear Comfortable Shoes Santorini has many steps, cobbled streets and uphill paths. Comfortable shoes will make your visit much more enjoyable. Stay Hydrated During the summer months temperatures can be very high. Carry a bottle of water, wear a hat and apply sunscreen regularly. Keep Your Camera Ready Santorini is one of the most photographed islands in the world. Enjoy every moment and create unforgettable memories.

Yes. This is extremely important. During every excursion, your guide or tour escort will provide important information regarding meeting points, departure times and the daily programme. It is your responsibility to listen carefully to these instructions. If you do not hear or fully understand any information, please do not hesitate to ask your guide to repeat it. They will always be happy to help. Missing the departure time of the coach, boat or any other transport may result in significant inconvenience and additional costs, which are the responsibility of the guest. Please also remember that most excursions are shared with other travellers. A coach may carry 40–50 passengers, and when one or two guests return late to the meeting point, everyone else is forced to wait. We kindly ask all our guests to respect the agreed meeting times so that everyone can enjoy a smooth and pleasant excursion.

Absolutely. Our guides and tour escorts are there to help you and make your experience as enjoyable as possible. Whether you have a general question about Crete, the excursion programme, local history, restaurants, shopping or a personal question related to your holiday, please feel free to ask your guide at any time during the excursion. There is no such thing as a silly question. We are always happy to help and want you to enjoy every moment of your holiday in Crete.

Yes. This is a question we are occasionally asked, and the answer is always the same. Greece and the island of Crete are part of the European Union, and all licensed transport operators are required to comply with the applicable Greek and European legislation. The licensed companies we work with operate in accordance with the legal requirements concerning insurance, civil liability and passenger transportation. Whether your excursion includes: Car Coach Minibus Boat Ferry Yacht Quad Bike Jeep Rental Vehicle the service is provided by licensed operators who are required to meet the legal standards applicable to their activity. For your peace of mind, Stefanos Tours cooperates only with carefully selected professional partners who operate legally and meet the standards required by the competent Greek authorities. Your safety is always our highest priority.

Yes. Although we always aim to operate every excursion exactly as described on our website, there are occasions when changes may be necessary due to circumstances beyond our control. These may include, but are not limited to: Weather conditions Strong winds or rough sea conditions Strikes or industrial action Temporary closure of archaeological sites, museums or attractions Maintenance or restoration works Road closures Heavy traffic Ferry timetable changes Safety reasons Instructions from local authorities During the summer months, heavy traffic and overcrowding at beaches and attractions are common throughout Crete. These are circumstances beyond the control of Stefanos Tours and our local partners. Whenever possible, alternative arrangements will be made in order to minimise inconvenience. The descriptions on our website are intended as a general guide. The exact itinerary, timings, stops or duration may occasionally vary according to operational requirements on the day of travel. We appreciate your understanding.

Weather is one of the very few things that nobody can control. Clouds, wind, rain, high temperatures or heatwaves are natural weather conditions that may affect your excursion or your overall experience. Stefanos Tours cannot accept responsibility for weather conditions or for changes caused by nature. Whenever safety requires it, the tour operator may postpone, modify or cancel an excursion according to the applicable operating procedures. As we often say in Greece: "With God's will... and weather permitting." After all, the weather is beyond everyone's control.